Frequently Asked Questions
Everything you need to know about your Diesel shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking link. You can also monitor your status by logging into your account and visiting the 'My Orders' section.
What is your return policy?
We offer a 30-day return window for all items purchased on our official store, provided they are in their original condition with all tags attached. Please note that certain items like underwear and fragrance are non-returnable for hygiene reasons.
Do you offer international shipping?
Yes, Diesel ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I find the right size for Diesel denim?
Each product page features a detailed Size Guide. Since our denim comes in various fits—from Skinny to Loose—we recommend checking the specific measurements for the 'Wash' and 'Fit' you are interested in.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.
Are your products authentic?
All items sold on diesel.com are 100% authentic. Every garment includes a Certilogo label, allowing you to verify the product's authenticity by scanning the QR code or entering the code on the Certilogo website.